Senior CRM Account Executive - Enterprise SaaS & AI

ServiceNow; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

ServiceNow in the United States (Texas) seeks a Senior Account Executive to drive the success of our CRM products across enterprise accounts. You will collaborate with account teams to plan territory strategy, target high-value use cases, and guide the sales cycle from discovery to close.

You will coach junior sellers, align solutions with Now Value, and travel 30–50% to meet customers and partners. A proven track record in transferable CRM/CSM/FSM software is required.

Qualifications

• Based in Texas with ability to travel 30-50%.
• 7+ years selling transferable CRM/CSM/FSM platform software.
• 5+ years as quota-carrying AE or equivalent.

Responsibilities

• Support territory strategy and planning to improve account targeting.
• Provide input to account planning based on territory strategy.
• Ensure alignment with Now Value principles in territory strategy.
• Help customers envision digital transformation value and partner with teams.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback.
• Coach AEs, ADRs, ACE to identify opportunities and manage sales cycle.
• Adapt time allocation of responsibilities to territory and team needs.
• Champion diversity and belonging to foster an open environment.

Skills

Sales experience

Quota achievement

Enterprise software selling

Account management

Full cycle sales

AI in sales

Territory planning

Travel 30-50%

Job description

ServiceNow in the United States (Texas) seeks a Senior Account Executive to drive the success of our CRM products across enterprise accounts. You will collaborate with account teams to plan territory strategy, target high-value use cases, and guide the sales cycle from discovery to close.

You will coach junior sellers, align solutions with Now Value, and travel 30–50% to meet customers and partners. A proven track record in transferable CRM/CSM/FSM software is required.