Senior CRM AI Sales Executive

ServiceNow; Illinois; On-site; USD 131,000 - 191,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in United States (IL) seeks a CRM Prime Account Executive to lead strategic CRM opportunities with experienced sellers. You will drive value-based selling, present demos, and align customer priorities with ServiceNow CRM solutions.

You will build relationships with executives, shape account plans, lead discovery sessions, and collaborate with cross-functional teams to achieve measurable business outcomes. Travel up to 50% is required.

Qualifications

• 10+ years of sales experience in software or solutions sales.
• Proven ability to establish trusted relationships with clients and cross-functional teams.
• Experience closing new business, negotiating deals, and maintaining C-level relationships.
• Track record of high quota attainment and annual sales targets.
• Experience integrating AI into work processes or leveraging AI tools.
• Customer success mindset and team-oriented approach.
• Willingness to travel up to 50%.

Responsibilities

• Sell to lines of business across Call center, customer service, field operations, Revenue Operations, and Sales.
• Build relationships with executives and decision makers, understanding their CRM priorities.
• Develop account and territory plans identifying priority customers and growth opportunities.
• Oversee client relationship mapping and lead across virtual cross-functional team.
• Be a trusted advisor to customers and advise on how ServiceNow CRM can help achieve goals.
• Hold Customer Business Reviews to understand use cases, adoption, and expansion opportunities.

Skills

Sales experience

Trusted relationships

New business development

Quota attainment

AI in business processes

Customer success mindset

Travel up to 50%

Job description

ServiceNow in United States (IL) seeks a CRM Prime Account Executive to lead strategic CRM opportunities with experienced sellers. You will drive value-based selling, present demos, and align customer priorities with ServiceNow CRM solutions.

You will build relationships with executives, shape account plans, lead discovery sessions, and collaborate with cross-functional teams to achieve measurable business outcomes. Travel up to 50% is required.