Senior AI-Powered CRM Account Executive

ServiceNow, Inc.; San Diego (CA); On-site; USD 131,000 - 191,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow, Inc. is seeking an experienced CRM Prime Account Executive to drive sales across the CRM portfolio. You will lead discovery sessions, present value-based solutions, and close opportunities with executive stakeholders.

The role emphasizes building trusted relationships, shaping account plans, and coordinating a virtual team to deliver measurable outcomes for customers. Travel up to 50% is required.

Qualifications

• 10+ years of sales experience within software OR solutions sales organization.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
• Track record of high quota attainment and consistently hitting annual sales targets
• Experience in leveraging or integrating AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer success focus in a "win as a team" environment.
• Willingness to travel up to 50%

Responsibilities

• Sell to line of business owners across: Call center & customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, understanding their CRM Priorities and purchasing process.
• Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them.
• Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals
• Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.

Skills

Sales experience

Trusted relationships

New business development

Quota attainment

AI in workflows

Team collaboration

Willingness to travel

Job description

ServiceNow, Inc. is seeking an experienced CRM Prime Account Executive to drive sales across the CRM portfolio. You will lead discovery sessions, present value-based solutions, and close opportunities with executive stakeholders.

The role emphasizes building trusted relationships, shaping account plans, and coordinating a virtual team to deliver measurable outcomes for customers. Travel up to 50% is required.