AI-Driven CRM Account Executive

ServiceNow, Inc.; Austin (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

ServiceNow, Inc. is seeking an experienced CRM Prime Account Executive to shape and grow our CRM business. You will lead discovery sessions, conduct value-based selling, and drive measurable outcomes through customer-specific use cases and priorities.

Ideal candidates bring 10+ years in software sales, 5+ years selling CRM/SaaS, and demonstrated ability to engage C-level leaders. Travel up to 50% is required; you will collaborate with a broad virtual team to win opportunities.

Qualifications

• 10+ years of sales experience within software or solutions sales.
• 5+ years selling CRM or front-office SaaS (e.g., CSM, FSM, Source to Pay).
• Experience selling to ENT segment (5K+ employees) and industry (HCLS).
• Experience establishing trusted relationships with clients and cross-functional teams.
• Track record of high quota attainment and hitting annual sales targets.
• Willingness to travel up to 50%.
• Experience integrating AI into work processes or workflows.

Responsibilities

• Sell to line of business owners across Call center, customer service, field operations, Revenue Operations, and Sales teams.
• Build relationships with executives and decision makers, understanding CRM priorities.
• Develop account and territory plans identifying priority customers and growth opportunities.
• Orchestrate account strategy with a broad virtual team across functions.
• Advise customers on how ServiceNow CRM can achieve business goals.
• Hold Customer Business Reviews to understand use cases, adoption, and expansion opportunities.

Skills

Sales experience

CRM/SaaS selling

C-level relationship skills

Travel readiness

AI in sales

Tools

CRM software

AI tooling

Job description

ServiceNow, Inc. is seeking an experienced CRM Prime Account Executive to shape and grow our CRM business. You will lead discovery sessions, conduct value-based selling, and drive measurable outcomes through customer-specific use cases and priorities.

Ideal candidates bring 10+ years in software sales, 5+ years selling CRM/SaaS, and demonstrated ability to engage C-level leaders. Travel up to 50% is required; you will collaborate with a broad virtual team to win opportunities.