Senior CRM AI Engineer (Veeva/CRM AI)

Bristol-Myers Squibb Company; Princeton (NJ); On-site; USD 81,000 - 98,000; Full time

Benefits offered by this job

Flexible Time Off

11 paid company holidays

160 hours paid vacation

Job summary

Bristol Myers Squibb seeks an experienced IT professional to develop and integrate AI-enabled features within the Veeva CRM/Vault CRM ecosystem. You will support AI/ML workflows, data pipelines, and the prototyping of Generative AI capabilities to improve field rep workflows and decision support.

The role requires hands-on CRM experience, AI/ML exposure, and strong collaboration with Data Science and Analytics teams. Hybrid options and comprehensive benefits are provided.

Qualifications

• 5+ years of overall IT experience in software development, administration, or solution delivery.
• 2+ years of hands-on CRM experience — including configuration, customization, UIX, workflows, security models, data loading, or integrations within platforms such as Veeva CRM, Salesforce, or equivalent.
• 1.5+ years of applied AI/ML exposure — including participation in building, integrating, or testing AI/ML models, LLMs, or intelligent automation features in enterprise or academic environments.

Responsibilities

• Develop and integrate AI-enabled features within Veeva CRM/Vault CRM ecosystem, including LLM-based solutions.
• Support AI/ML workflows and data integrations connected to CRM data pipelines.
• Assist in prototyping and evaluating Generative AI capabilities within CRM environments.
• Build dashboards featuring embedded predictive KPIs for field representatives and managers.
• Participate in AI experiments and pilots, developing AI agents to automate CRM workflows.

Skills

AI/ML

CRM experience

Python

LLMs

Data integration

Education

Bachelor's degree in CS/IT/DS or related

Tools

Databricks

AWS

CI/CD

Job description

Bristol Myers Squibb seeks an experienced IT professional to develop and integrate AI-enabled features within the Veeva CRM/Vault CRM ecosystem. You will support AI/ML workflows, data pipelines, and the prototyping of Generative AI capabilities to improve field rep workflows and decision support.

The role requires hands-on CRM experience, AI/ML exposure, and strong collaboration with Data Science and Analytics teams. Hybrid options and comprehensive benefits are provided.