Senior CRM AI Engineer — AI-Driven CRM & Veeva

Bristol Myers Squibb; Princeton (NJ); On-site; USD 81,000 - 98,000; Full time

Job summary

Bristol Myers Squibb is hiring for a CRM AI Engineer in Princeton, NJ to shape AI-enabled CRM features across Veeva/Vault and MyInsights. You’ll drive data integrations, build predictive dashboards, and participate in agentic AI pilots with cross-functional teams worldwide.

You’ll apply AI governance, work through the full SDLC, and collaborate with Data Science, Analytics, and IT partners to deliver robust, compliant CRM AI solutions.

Qualifications

• Bachelor's in CS/IT/Data Science or related field.
• 5+ years IT experience in software, admin, or delivery.
• 2+ years hands-on CRM experience (Veeva/Salesforce).
• 1.5+ years applied AI/ML exposure in enterprise contexts.
• DataBricks experience in ETL and Lakehouse architectures.
• 3+ years SDLC experience in regulated environments.
• AI/ML or analytics integrations within enterprise apps.
• At least 1 active technical certification (CRM/AWS/AI).
• Strong analytical and written/verbal communication.
• Experience with Python, AWS, Langchain, OpenAI/Azure, GCP models.
• Experience with AWS API Gateway and CI/CD tools.
• Ability to present to executives and cross-functional teams.
• Familiar with Jira and agile tooling.

Responsibilities

• Develop and integrate AI-enabled features in Veeva/Vault CRM ecosystems.
• Support AI/ML workflows and data integrations for CRM pipelines.
• Prototype and evaluate Generative AI capabilities in CRM environments.
• Build AI-powered outputs and dashboards with predictive KPIs.
• Participate in agentic AI experiments and CRM automation pilots.
• Surface ML outputs within CRM UI and downstream reporting tools.
• Apply AI governance and compliance per team policies.
• Research emerging AI/ML tools and frameworks for CRM use.
• Hands-on CRM integrations and data loading in Veeva/Vault and MyInsights.
• Contribute to full SDLC lifecycle—design, build, test, deploy.
• Create reusable code components and patterns for scalability.
• Apply SDLC best practices, CICD pipelines, and configuration management.
• Participate in code reviews, release planning, and deployment readiness.
• Document configuration dependencies, risks, and change impacts.
• Support quality standards, testing docs, and deployment checklists.
• Collaborate with US/nearshore/global teams for timely delivery.
• Support stakeholder demos and solution walkthroughs of CRM AI features.
• Seek feedback to grow technical depth in CRM engineering and AI development.

Skills

5+ years IT experience

2+ years CRM experience

1.5+ years AI/ML exposure

3+ years SDLC experience

AI/ML integrations in enterprise apps

1 active technical certification

Python

AWS

Databricks

Vectorization

Prompt engineering

Langchain

Azure OpenAI

GCP model familiarity

Jira

Communicates with executives

Education

Bachelor's degree in CS/IT/Data Science or related field

Tools

Veeva CRM

Salesforce

AWS CI/CD

Databricks Lakehouse

Job description

Bristol Myers Squibb is hiring for a CRM AI Engineer in Princeton, NJ to shape AI-enabled CRM features across Veeva/Vault and MyInsights. You’ll drive data integrations, build predictive dashboards, and participate in agentic AI pilots with cross-functional teams worldwide.

You’ll apply AI governance, work through the full SDLC, and collaborate with Data Science, Analytics, and IT partners to deliver robust, compliant CRM AI solutions.