Senior CRM Engineering & AI Platform Lead

Bristol-Myers Squibb Company; Princeton (NJ); On-site; USD 140,000 - 169,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement benefits

Paid time off

Job summary

Bristol Myers Squibb is seeking a Senior Manager to lead the Administration & Development stream of CRM Engineering – Field Enablement. You will drive end-to-end design, administration, customization, and AI-powered development across Veeva/Vault CRM with strong UIX focus and Java SDK development.

This role requires defining long-term CRM engineering vision, championing AI-first practices, and collaborating across global teams and vendors to deliver measurable value for commercial field

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 9+ years IT experience in CRM software development, platform administration, and enterprise solution delivery.
• 5+ years hands-on Veeva CRM experience including administration, UIX/MyInsights/X-Pages development, security models, reports, and integrations.
• 3+ years hands-on custom development using Java, Java SDK (Veeva), or scripting languages within CRM environments.
• 1+ year of AI/ML, intelligent automation, or Generative AI in enterprise CRM or field tech.

Responsibilities

• Define and lead AI-powered engineering & development across CRM & EM capabilities within Field Enablement.
• Champion AI-first engineering mindset with AI coding assistants, LLM-augmented workflows, and automated testing.
• Lead platform simplification and intelligent automation programs across configurations and workflows.
• Architect and develop UIX for Veeva CRM field interfaces using HTML5, CSS3, JavaScript, SDKs.
• Lead end-to-end CRM integrations with ERP/MDM and AI services.

Skills

Veeva CRM

UIX / MyInsights

Java SDK

AI/ML

CRM engineering

Education

Bachelor's degree in Computer Science or related field

Tools

Veeva Vault

REST/SOAP APIs

JavaScript / ES6+

Job description

Bristol Myers Squibb is seeking a Senior Manager to lead the Administration & Development stream of CRM Engineering – Field Enablement. You will drive end-to-end design, administration, customization, and AI-powered development across Veeva/Vault CRM with strong UIX focus and Java SDK development.

This role requires defining long-term CRM engineering vision, championing AI-first practices, and collaborating across global teams and vendors to deliver measurable value for commercial field