AI-Driven CRM Operations Analyst (Global)

Vertex Pharmaceuticals Incorporated; Boston (MA); Hybrid; USD 104,000 - 156,000; Full time

Benefits offered by this job

Hybrid-Eligible

On-Site Eligible

Total Rewards

Job summary

Vertex Pharmaceuticals Incorporated is seeking a high-performing professional to support global commercial Field (Veeva CRM) platform delivery, integrating AI-driven solutions to enhance scalability and efficiency. The role focuses on AI-enabled governance and DevOps, with emphasis on MSP collaboration in a regulated global environment.

The ideal candidate brings strong organizational and analytical skills, experience with Veeva CRM, and a passion for applying AI tools in CRM/MDM processes.

Qualifications

• Bachelor's degree in Business, IT, or related field.
• Experience with CRM systems, preferably Veeva CRM, in a regulated environment.
• Strong organizational, communication, and analytical skills.
• Familiarity with agile methodologies and tools.
• Interest in AI technologies and their application in CRM/MDM processes.

Responsibilities

• Gather, analyze, and document business requirements, user stories, process maps, and acceptance criteria for Veeva CRM enhancements and AI-driven projects.
• Define and deliver AI solutions within SDLC and ITSM processes to improve scalability and operational efficiency.
• Support the translation of commercial business needs into functional and technical requirements, incorporating AI capabilities for extended development tools such as Copilot Studio and GitHub Copilot.
• Assist with backlog management and prioritization, ensuring AI readiness and process improvement goals.
• Conduct impact assessments for system changes, enhancements, and platform releases across markets with AI integration.
• Support UAT, defect tracking, and validation of AI-enhanced system functionality against business requirements.
• Contribute to platform SOPs and capability documentation to support AI adoption and DevOps best practices.
• Facilitate agile ceremonies for the delivery team and ensure alignment with sprint goals and AI-driven insights.
• Track actions, risks, dependencies, and blockers to ensure AI implementation stays on track.
• Ensure user stories are clearly defined, prioritized, and ready for development with AI-driven enhancements.
• Coordinate across global teams to enable AI readiness and functional specialization.

Skills

Veeva CRM

Agile methodologies

DevOps practices

AI in CRM/MDM

Education

Bachelor's degree in Business, IT, or related field

Tools

Copilot Studio

GitHub Copilot

Job description

Vertex Pharmaceuticals Incorporated is seeking a high-performing professional to support global commercial Field (Veeva CRM) platform delivery, integrating AI-driven solutions to enhance scalability and efficiency. The role focuses on AI-enabled governance and DevOps, with emphasis on MSP collaboration in a regulated global environment.

The ideal candidate brings strong organizational and analytical skills, experience with Veeva CRM, and a passion for applying AI tools in CRM/MDM processes.