Senior CRM Engineering Leader — AI-Driven Platform & UIX

Bristol-Myers Squibb Company; Princeton (NJ); On-site; USD 138,000 - 167,000; Full time

Benefits offered by this job

Wellbeing benefits

Retirement plan

Insurance offerings

Job summary

Bristol Myers Squibb in Princeton, NJ seeks a Senior Manager, CRM Engineering, Administration & Development – Field Enablement to lead AI-enabled CRM tooling and Veeva UIX development, shaping governance and platform strategy.

You will mentor a global team, drive AI/automation programs, and partner with product and IT teams to translate business needs into scalable CRM solutions. The role emphasizes SDLC rigor, CI/CD, security, and compliant delivery across sandbox to production environments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 9+ years of IT experience in CRM software development, platform administration, and enterprise solution delivery.
• 5+ years of hands-on Veeva CRM experience – with deep expertise across platform administration, UIX/MyInsights/X-Pages development, custom development (Java SDK, scripting), security models, profiles, objects, controllers, workflows, SSO, reports, dashboards, data loading, and integrations.
• 3+ years of hands-on custom development experience using Java, Java SDK (Veeva), JavaScript, or equivalent scripting languages within CRM or enterprise application environments.
• 1+ years of applied AI/ML, intelligent automation, or Generative AI experience — including designing, building, or operationalizing AI-enabled solutions within enterprise CRM or field technology environments.
• 4+ years of experience with SDLC methodologies (Agile and Waterfall), validated and regulated system delivery in the life sciences domain, and cloud-native application development.
• Demonstrated experience designing and implementing CRM integrations using REST/SOAP APIs, middleware, or event-driven architectures.
• Demonstrated experience leading globally distributed engineering teams — including onshore, nearshore, and offshore delivery models.
• At least 2 active relevant technical certifications .
• Strong analytical, problem-solving, written, and verbal communication skills — with a proven ability of presenting to leadership and cross-functional technical audiences.

Responsibilities

• Define and lead the AI-powered Engineering & Development across the CRM capabilities — identifying and delivering AI-enabled solutions that create measurable business value, reduce manual effort, and elevate the intelligence of commercial field tools - embedded within Veeva CRM UIX layers.
• Champion an AI-first engineering mindset — embedding AI coding assistants, LLM-augmented development workflows, and automated testing into day-to-day engineering practice to accelerate delivery and raise code quality.
• Drive platform simplification and intelligent automation programs — rationalizing legacy configurations, eliminating high-effort manual workflows through AI-driven orchestration, and replacing complexity with elegant, automated, and scalable solutions.
• Lead agentic AI experiments and enterprise pilots — designing AI agents that autonomously manage CRM workflows, enrich data, route actions, and surface intelligent field recommendations via CRM APIs and third-party data sources.
• Establish AI governance and responsible AI frameworks within CRM engineering — ensuring all AI solutions comply with BMS AI policies, data privacy regulations, explainability standards, and validated systems requirements.
• Lead the end-to-end UIX strategy for Veeva CRM field-facing interfaces — including rep/manager screens, MyInsights/X-Pages, and embedded dashboards — and lead their architecture and development using HTML5, CSS3, JavaScript (ES6+), Veeva JavaScript SDK, and Java SDK.
• Define and enforce UIX design standards, component libraries, and reusable UI patterns across the global CRM engineering team to ensure consistency, accessibility, and scalability.
• Lead all aspects of Veeva CRM platform administration — user/territory management, security models, profiles, permission sets, role hierarchies, object configurations, workflow rules, approval processes, automation triggers, SSO, reporting/dashboard infrastructure, and data loading operations.
• Govern CRM environment strategy — sandbox, UAT, staging, and production — with disciplined promotion workflows, configuration trackers, and change management controls aligned to validated systems standards.
• Lead custom development initiatives using Java SDK, scripting languages (Groovy, JavaScript, Shell), and Veeva-native frameworks — delivering controllers, SDK-based logic layers, event handlers, background services, integration connectors, and a governed reusable code library.
• Design and implement CRM integration solutions — RESTful/SOAP APIs, middleware connectors, event-driven pipelines, and batch data exchange workflows — connecting Veeva CRM with MDM, ERP, AI/ML services, Veeva Vault, and Salesforce.
• Drive CI/CD adoption and DevOps best practices — automated deployment pipelines, environment promotion workflows, code reviews, Git-based version control, coding standards enforcement, and GxP/GCP-compliant release automation.
• Lead innovation forums, hackathons, and technology showcases — fostering a culture of curiosity, experimentation, and breakthrough thinking across onshore, nearshore, and offshore engineering communities.
• Set the technical vision and engineering roadmap for the CRM Administration & Development stream — aligning platform capabilities, custom development priorities, and AI/automation investments with BMS's commercial IT strategy.
• Prototype and demonstrate new CRM and AI capabilities — building proof-of-concept solutions to validate feasibility, de-risk delivery, and support executive roadmap planning and investment decisions.
• Drive portfolio-level technical risk management — identifying systemic risks, architectural vulnerabilities, and compliance gaps, and driving structured remediation programs across the CRM platform estate.
• Lead, develop, and inspire a globally distributed team of CRM developers, administrators, UIX engineers, and AI specialists — setting technical direction, building AI and CRM competency, and fostering a high-performance, innovation-led culture across onshore, nearshore, and offshore locations.
• Manage vendor & partner relationships — influencing product roadmaps, driving SLA accountability, resolving escalations, and identifying strategic partnership opportunities.
• Partner with Product Owners, Commercial Business Teams , and cross-matrix IT teams (Data, AI/ML, Security, Infrastructure, Enterprise Architecture) to translate strategic business needs into scalable, AI-enabled CRM solutions with clear value outcomes.
• Drive global delivery governance — facilitating agile ceremonies, maintaining program-level transparency, and ensuring cross-geo delivery cadence, milestone predictability, and audit-ready delivery artifacts at all times.
• Communicate risks, issues, and delivery impacts to senior management with actionable strategies, contingency plans, and executive-ready status narratives.

Job description

Bristol Myers Squibb in Princeton, NJ seeks a Senior Manager, CRM Engineering, Administration & Development – Field Enablement to lead AI-enabled CRM tooling and Veeva UIX development, shaping governance and platform strategy.

You will mentor a global team, drive AI/automation programs, and partner with product and IT teams to translate business needs into scalable CRM solutions. The role emphasizes SDLC rigor, CI/CD, security, and compliant delivery across sandbox to production environments.