CRM Sales Director - AI-Driven Regional Growth

ServiceNow; Chicago (IL); On-site; USD 151,000 - 225,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

Employee stock purchase plan (ESPP)

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a growth-minded sales leader to build and lead a CRM Account Executive team in the region, shaping a Go-To-Market strategy with Sales Operations. You will drive territory planning, opportunity development, and leadership across cross-functional teams to win new business and expand existing accounts.

You will recruit, mentor, and manage top performers, own accurate forecasts, and maintain strong executive-level relationships to understand client business needs and align

Qualifications

• Experience leveraging AI to improve work processes and decision making.
• Track record of new business sales success with senior stakeholders.
• Proven ability to recruit, coach and manage sales teams.
• Strong strategic thinking with analytics and financial planning.
• Ownership of CRM reports, forecasts and opportunity inspection.
• Experience collaborating with Sales Operations and Marketing.

Responsibilities

• Build a team of direct CRM Account Executives to drive rapid new business growth.
• Define regional sales strategy and go-to-market with Sales Ops.
• Engage in territory planning and opportunity development with Field Sales.
• Recruit, coach and mentor team members for excellence.
• Develop territories and quotas; communicate performance expectations.
• Manage and report forecast and pipeline to the business.
• Achieve annual sales goals; engage in C-level meetings to understand needs.
• Build relationships with Solution Consulting, Pro Services, Marketing and Partners.
• Retain and grow existing customers with regular engagement and service excellence.

Skills

AI in work processes

New business sales

C-level engagement

Sales coaching

Forecasting & CRM

Territory planning

Partner relationships

Team leadership

Job description

ServiceNow is seeking a growth-minded sales leader to build and lead a CRM Account Executive team in the region, shaping a Go-To-Market strategy with Sales Operations. You will drive territory planning, opportunity development, and leadership across cross-functional teams to win new business and expand existing accounts.

You will recruit, mentor, and manage top performers, own accurate forecasts, and maintain strong executive-level relationships to understand client business needs and align