Senior CRM AE | AI-Driven Customer Growth

ServiceNow; California; Hybrid; USD 131,000 - 191,000; Full time

Benefits offered by this job

Equity (when applicable)

Health plans

401(k) with company match

ESPP

Flexible time away

Family leave

Job summary

ServiceNow is seeking a CRM Prime Account Executive to lead strategic CRM opportunities and drive transformational value for customers. You will present, demo, and advocate ServiceNow CRM solutions to senior executives, shaping the customer’s CRM roadmap and priorities while coordinating cross-functional teams.

You will build trusted relationships, run discovery sessions, and leverage value-based selling to deliver measurable outcomes.

Qualifications

• 10+ years of sales experience within software or solutions sales
• Experience establishing trusted relationships with current and prospective clients
• Experience producing new business, negotiating deals, and maintaining C-Level relationships
• Experience achieving sales targets
• Experience integrating AI into work processes and decision-making
• Ability to understand the bigger picture and IT plans
• Experience promoting a customer success focus in a team environment
• Willingness to travel up to 50%

Responsibilities

• Sell to line of business owners across Call center, customer service, field operations, Revenue Operations, and Sales teams
• Build relationships with customer executives and decision makers
• Develop account and territory plans identifying priority customers and growth opportunities
• Lead a broad virtual team across Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing
• Be a trusted advisor and advise on ServiceNow CRM to achieve business goals
• Hold Customer Business Reviews to understand use cases and expansion opportunities

Skills

Sales experience

Software industry

Trusted relationships

New business development

Achieving sales targets

AI integration into workflows

Big-picture IT understanding

Customer success focus

Account planning

Travel flexibility

Tools

CRM platforms

Job description

ServiceNow is seeking a CRM Prime Account Executive to lead strategic CRM opportunities and drive transformational value for customers. You will present, demo, and advocate ServiceNow CRM solutions to senior executives, shaping the customer’s CRM roadmap and priorities while coordinating cross-functional teams.

You will build trusted relationships, run discovery sessions, and leverage value-based selling to deliver measurable outcomes.