Senior CRM AE - AI-Driven Commercial Growth

ServiceNow; Washington; On-site; USD 145,000 - 240,000; Full time

Benefits offered by this job

Equity

Variable compensation

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Sr.CRM Prime Account Executive to lead strategic CRM opportunities and shape the CRM business with experienced sellers capable of discovery, value-based selling, and delivering measurable customer outcomes.

You will build executive relationships, develop account and territory plans, and marshal a broad virtual team to win opportunities while guiding customers on how ServiceNow CRM can help achieve their business goals.

Qualifications

• 10+ years of sales experience within software OR solutions sales organization.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships.
• Track record of high quota attainment and consistently hitting annual sales targets.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer success focus in a "win as a team" environment.
• Willingness to travel up to 50%.

Responsibilities

• Sell to line of business owners across: Call center & customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, understanding their CRM Priorities and purchasing process.
• Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them.
• Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals
• Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.

Skills

Sales experience

AI in sales

C-Level relationships

Negotiation

Account planning

Travel willingness

Job description

ServiceNow is seeking a Sr.CRM Prime Account Executive to lead strategic CRM opportunities and shape the CRM business with experienced sellers capable of discovery, value-based selling, and delivering measurable customer outcomes.

You will build executive relationships, develop account and territory plans, and marshal a broad virtual team to win opportunities while guiding customers on how ServiceNow CRM can help achieve their business goals.