Senior Credit Recovery & Resolution Manager

Vantage Credit Union; Saint Charles (MO); On-site; USD 80,000 - 85,000; Full time

Job summary

Vantage Credit Union seeks a leader to run the Credit Resolution Department in Saint Charles, MO. You will oversee collections, force portfolio performance, and drive continuous improvement while ensuring member-focused service.

The role requires a 4-year degree and 5+ years in financial services with 3+ years of supervisory experience. Salary range is $80,000–$85,000 per year, with standard banking benefits.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 5+ years in financial services, lending, collections, or related fields.
• 3+ years of supervisory or leadership experience.
• Knowledge of consumer lending, collections, and risk workflows.
• Experience with credit union systems and regulatory requirements.
• Desirable certifications in collections, lending, or risk.

Responsibilities

• Direct and manage daily operations of Credit Resolution Department.
• Supervise and develop department staff to meet goals and service standards.
• Set performance expectations and provide ongoing feedback and training.
• Monitor staffing, productivity, and service quality.
• Collaborate with HR and VP Operations & Risk on recruitment and development.
• Oversee collection activities for delinquent accounts across various products.
• Review settlements, payment plans, and workouts within authority.
• Ensure compliance with consumer protection and privacy regulations.

Skills

Leadership

Financial services knowledge

Supervisory experience

Communication skills

Process improvement

Analytical skills

Education

Bachelor’s degree in Business Administration, Finance, Accounting, Management, or related field

Equivalent relevant experience

5+ years in financial services/collections

3+ years supervisory/leadership experience

Tools

Temenos

Symitar

CRM platforms

Workforce management systems

Job description

Vantage Credit Union seeks a leader to run the Credit Resolution Department in Saint Charles, MO. You will oversee collections, force portfolio performance, and drive continuous improvement while ensuring member-focused service.

The role requires a 4-year degree and 5+ years in financial services with 3+ years of supervisory experience. Salary range is $80,000–$85,000 per year, with standard banking benefits.