Collection Manager

Revity Credit Union; Pontoon Beach (IL); On-site; USD 67,000 - 101,000; Full time

Job summary

Revity Credit Union in Pontoon Beach, IL is seeking a results-driven Collection Manager to lead the Member Solutions team, oversee delinquent accounts, and maximize recoveries while ensuring compliance with regulations and policies. The role focuses on reducing losses, coordinating with attorneys, and guiding staff through best practices in collections.

You will empower employees through coaching, drive process improvements, and report on performance and risk to leadership, strengthening

Qualifications

• Associate's degree in Business or Finance.
• At least 3 years in collections or loan servicing within a financial institution.
• Prior supervisory or managerial experience preferred.
• Experience with secured and unsecured consumer lending; real estate and commercial loan collections a plus.
• Strong knowledge of collections regulations, bankruptcy processes, loss mitigation, and recovery practices.
• Ability to analyze financial data, identify trends, and implement solutions.
• Excellent leadership, coaching, and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily collection activities, monitor delinquency trends, and develop strategies to reduce losses.
• Hire, train, coach, and evaluate department staff; set performance expectations.
• Oversee repossessions, recoveries, and charge-off decisions; coordinate with attorneys and vendors.
• Manage bankruptcies, foreclosures, garnishments, and other regulatory matters.
• Oversee departmental operations, titles, insurance, and internal controls; improve efficiency.
• Monitor and report on delinquency, charge-offs, recoveries, and risk to leadership.

Skills

Leadership

Regulatory knowledge

Analytical skills

Communication

Team management

Risk assessment

Education

Assoc. degree in Business/Finance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collection Manager

Member Solutions Full Time Management Pontoon Beach, IL, US

Salary Range: $67,364.00 To $101,046.00 Annually

Are you a strategic leader who understands that successful collections is about more than recovering dollars? Do you have a passion for balancing operational excellence, regulatory compliance, and member-focused solutions? Revity Credit Union is seeking an experienced and results-driven Member Solutions Manager to lead our Collections team and help strengthen the financial well-being of our members while supporting the credit union's continued growth.

This is more than a collections leadership role. It's an opportunity to empower generations, transform communities, and lead a team dedicated to helping members navigate financial challenges with professionalism, empathy, and integrity.

Role

Responsible for overseeing the Member Solutions Department, managing delinquent accounts, minimizing credit losses, and maximizing recoveries. Ensures collections, repossessions, and legal matters are handled timely and in accordance with applicable regulations and Credit Union policies. Provides leadership, training, and support to department employees while maintaining effective operational controls.

Major Duties & Responsibilities

• Collections and Delinquency Management: Oversees daily collection activities, monitors delinquency trends, and develops strategies to reduce delinquency and credit losses. Reviews complex accounts, assists with collection efforts as needed, and ensures timely follow-up.
• Employee Leadership and Development: Hires, trains, coaches, and evaluates department employees. Establishes performance expectations, monitors productivity, and promotes accountability, cross-training, and professional development.
• Repossessions, Recoveries, and Charge-Offs: Oversees repossessions, collateral recovery and disposition, charge-off recommendations, and recovery efforts. Coordinates with attorneys, recovery agents, and other vendors to maximize recoveries and minimize losses.
• Legal and Regulatory Matters:Oversees bankruptcies, foreclosures, garnishments, levies, judgments, settlements, deceased-member accounts, and other legal matters. Ensures compliance with applicable regulations and Credit Union policies.
• Operational Oversight and Process Improvement:Oversees department operations, including titles, insurance, and other assigned functions. Maintains effective procedures and internal controls while identifying opportunities to improve efficiency and reduce expenses.
• Reporting and Risk Management: Monitors and reports on delinquency, charge-offs, recoveries, and department performance. Keeps management informed of significant issues and emerging credit risks.

Knowledge & Skills

• Associate's degree in Business, Finance or related field.
• Minimum of 3 years of experience in collections, loan servicing, or recovery operations within a financial institution.
• Previous supervisory or managerial experience preferred.
• Experience with secured and unsecured consumer lending collections; real estate and commercial loan collections experience is a plus.
• Strong understanding of collections regulations, bankruptcy processes, loss mitigation strategies, and recovery practices.
• Proven ability to analyze financial and operational data, identify trends, and implement effective solutions.
• Exceptional leadership, coaching, and employee development skills.
• Excellent communication, problem-solving, and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced, results-oriented environment.