Collections & Recovery Manager – Account Resolution

OnPath Federal Credit Union; Metairie (LA); Hybrid; USD 58,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

401(k) Plan

Paid Vacation

Wellness

Sick Time

Job summary

OnPath Credit Union is seeking an Account Resolution Recovery Manager (Collections) in Metairie, LA. The role focuses on overseeing specialized recovery functions such as loss mitigation, bankruptcy, and charged-off accounts, while driving team performance and ensuring compliance with state and federal regulations.

Hybrid work is offered, with a strong emphasis on ethical leadership and member-first service.

Qualifications

• 2-5 years of similar or related experience.
• A two-year college degree or completion of a specialized course of study at a business or trade school.
• Strong interpersonal skills including trust, diplomacy, and effective communication.

Responsibilities

• Assist VP of Collections in developing short- and long-term goals.
• Assist team with escalated calls or service issues and resolve complex member issues.
• Build relationships with vendors critical to the department.
• Foster teamwork and adherence to Service Expectations.
• Document actions and maintain compliance with policies and procedures.

Skills

Sales driven

Relationship building

Communication skills

Education

Two-year college degree

Job description

OnPath Credit Union is seeking an Account Resolution Recovery Manager (Collections) in Metairie, LA. The role focuses on overseeing specialized recovery functions such as loss mitigation, bankruptcy, and charged-off accounts, while driving team performance and ensuring compliance with state and federal regulations.

Hybrid work is offered, with a strong emphasis on ethical leadership and member-first service.