Strategic Collections Leader: Growth & Compliance

Revity Credit Union; Pontoon Beach (IL); On-site; USD 67,000 - 101,000; Full time

Job summary

Revity Credit Union in Pontoon Beach, IL is seeking a results-driven Collection Manager to lead the Member Solutions team, oversee delinquent accounts, and maximize recoveries while ensuring compliance with regulations and policies. The role focuses on reducing losses, coordinating with attorneys, and guiding staff through best practices in collections.

You will empower employees through coaching, drive process improvements, and report on performance and risk to leadership, strengthening

Qualifications

• Associate's degree in Business or Finance.
• At least 3 years in collections or loan servicing within a financial institution.
• Prior supervisory or managerial experience preferred.
• Experience with secured and unsecured consumer lending; real estate and commercial loan collections a plus.
• Strong knowledge of collections regulations, bankruptcy processes, loss mitigation, and recovery practices.
• Ability to analyze financial data, identify trends, and implement solutions.
• Excellent leadership, coaching, and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily collection activities, monitor delinquency trends, and develop strategies to reduce losses.
• Hire, train, coach, and evaluate department staff; set performance expectations.
• Oversee repossessions, recoveries, and charge-off decisions; coordinate with attorneys and vendors.
• Manage bankruptcies, foreclosures, garnishments, and other regulatory matters.
• Oversee departmental operations, titles, insurance, and internal controls; improve efficiency.
• Monitor and report on delinquency, charge-offs, recoveries, and risk to leadership.

Skills

Leadership

Regulatory knowledge

Analytical skills

Communication

Team management

Risk assessment

Education

Assoc. degree in Business/Finance

Job description

Revity Credit Union in Pontoon Beach, IL is seeking a results-driven Collection Manager to lead the Member Solutions team, oversee delinquent accounts, and maximize recoveries while ensuring compliance with regulations and policies. The role focuses on reducing losses, coordinating with attorneys, and guiding staff through best practices in collections.

You will empower employees through coaching, drive process improvements, and report on performance and risk to leadership, strengthening