Collector

Revity Credit Union; Pontoon Beach (IL); On-site; USD 23,000 - 35,000; Full time

Job summary

Revity Credit Union in Pontoon Beach, IL is seeking a full-time Member Solutions Specialist to help members resolve debt. The role focuses on recovering past-due payments on auto loans, credit cards, and lines of credit, with emphasis on negotiating workable, long-term solutions rather than short-term wins.

You will handle calls, review cases, and work with management on repossessions, garnishments, and related issues, while staying compliant with Bank Secrecy Act policies and supporting member

Qualifications

• One to two years of similar or related experience.
• Experienced in Microsoft Word, Excel and Outlook.

Responsibilities

• Contacts delinquent accounts to recover assets.
• Handles inbound/outbound calls with members on delinquent obligations.
• Reviews data for workout solutions.
• Performs skip tracing and recommends repossession or charge-offs.
• Assists management with repossessions, claims, garnishments, and levies.
• Adheres to Bank Secrecy Act and CU policies.

Skills

Debt collection experience

Negotiation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collector

Full Time Pontoon Beach, IL, US

Salary Range: $22.74 To $34.77 Annually

Ready for a new career? Let us help you develop the skills you need for a successful career in the credit union industry

What is a credit union? Credit unions are not-for-profit organizations that exist to serve their members. Like banks, credit unions accept deposits, make loans and provide a wide array of other financial services. But as member-owned and cooperative institutions, any profits made by credit unions are returned back to members in the form of reduced fees, higher savings rates and lower loan rates.

At Revity Credit Union, we live by the credit union philosophy of “people helping people" and believe that you, as an employee of the credit union, have the power to change lives. We will give you the knowledge and skills you need to help our members make wise financial decisions. All you need is a willingness to learn and a desire to help others.

As a full time employee of the credit union, you are eligible for medical insurance; 100% credit union paid dental and vision insurance; long term and short term disability insurance at no cost to you; free life insurance and accidental death and dismemberment insurance; and a generous match on the 401(k) plan.

Role:

Our Member Solutions Specialists are responsible for helping our members find short term and long term solutions to their debt problems. The primary role is to recover past due payments on auto loans, credit cards, signatures loans, lines of credit and negative savings accounts; However, unlike other institutions, we give you the ability to negotiate and work out alternative solutions. More important than short term results is developing a long term partnership with our members and setting them up for future success.

Major Duties and Responsibilities:

Contacts delinquent accounts and takes appropriate measures to recover Credit Union assets. Handles inbound and outbound telephone calls with members needing assistance with delinquent obligations, reviewing data for workout solutions, skip tracing and making repossession and charge off recommendations.

Assist Member Solutions management team with repossessions, total loss claims, garnishments, citations and levies, deceased accounts and member concerns.

Identifies areas where existing Credit Union programs can be improved and/or enhanced.

Performs other duties as identified from time to time.

Bank Secrecy Act:
Remains cognizant of and adheres to GCS Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Ac

Knowledge and Skills:

One to two years of similar or related experience

Experienced in Microsoft Word, Excel and Outlook