Senior Credit Recovery & Resolution Lead

Vantage Credit Union; Missouri; Sur place; USD 110 000 - 140 000; Plein temps

Résumé du poste

Vantage-Credit-Union is seeking a Credit Resolution Department leader to direct daily operations, workflows, and priorities. You will supervise, coach, and develop staff to achieve service standards and drive accountability across collections, recoveries, and loss mitigation.

You will monitor performance metrics, coordinate with HR and risk leadership, and ensure regulatory compliance while improving portfolio outcomes and member experiences.

Qualifications

• Strong leadership, interpersonal, analytical, and communication skills.
• Ability to coach, motivate, develop, and hold employees accountable.
• Experience with consumer lending, collections, risk, or related functions preferred.

Responsabilités

• Lead and manage daily operations of the Credit Resolution Department.
• Supervise, coach, and evaluate department staff to meet service standards.
• Monitor staffing, workloads, and performance; ensure accurate reporting to senior management.
• Oversee collections, recoveries, and loss mitigation activities and implement approved strategies.
• Ensure compliance with consumer protection, debt collection, and privacy regulations.

Connaissances

Leadership

Analytical

Communication

Coaching

Development

Strategic thinking

Formation

Bachelor’s degree in Business Administration, Finance, Accounting, Management, or a related field

Description du poste

Vantage-Credit-Union is seeking a Credit Resolution Department leader to direct daily operations, workflows, and priorities. You will supervise, coach, and develop staff to achieve service standards and drive accountability across collections, recoveries, and loss mitigation.

You will monitor performance metrics, coordinate with HR and risk leadership, and ensure regulatory compliance while improving portfolio outcomes and member experiences.