Senior Court Operations Lead — Case Processing Expert

State of New Hampshire; Goffstown (NH); On-site; USD 41,000 - 49,000; Full time

Job summary

The State of New Hampshire, Judicial Branch, 9th Circuit Court in Goffstown, NH, seeks a Senior Court Operations Specialist to oversee complex court operations and ensure accurate case processing. You will serve as a subject matter expert, provide guidance to staff, and support management in implementing efficient procedures.

Qualifications include high school diploma, 2 years in customer service or court-related work, and strong communication. Travel between locations may be required.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations.
• Ability to analyze complex situations and manage multiple priorities.

Responsibilities

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures.
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness.
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation.
• Provide guidance, training, and support to Court Operations Specialists and clerical staff.
• Assist in developing and implementing operational policies, procedures, and best practices.
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery.
• Prepare and analyze reports, statistical data, and operational metrics for management review.
• Coordinate courtroom scheduling, calendars, and case assignments.
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters.
• Resolve escalated customer service issues and complex inquiries.
• Assist with special projects, system upgrades, and statewide initiatives.

Skills

Customer service

Court operations

Data entry

Communication

Education

High school diploma or equivalent

Two years customer service / court experience

Tools

Microsoft Office

Case management systems

Job description

The State of New Hampshire, Judicial Branch, 9th Circuit Court in Goffstown, NH, seeks a Senior Court Operations Specialist to oversee complex court operations and ensure accurate case processing. You will serve as a subject matter expert, provide guidance to staff, and support management in implementing efficient procedures.

Qualifications include high school diploma, 2 years in customer service or court-related work, and strong communication. Travel between locations may be required.