SENIOR COURT OPERATIONS SPECIALIST

State of New Hampshire; New Hampshire; Presencial; USD 41.000 - 49.000; Jornada completa

Descripción de la vacante

The State of New Hampshire, Judicial Branch, 10th Circuit Court in Brentwood, NH, seeks a Senior Court Operations Specialist to oversee complex court operations and ensure accuracy in case processing. This advanced role serves as a subject matter expert and guides staff in procedures and policies.

Qualifications include a high school diploma and at least two years in customer service or court operations, with strong organizational, communication, and analytical skills.

Formación

• Graduation from high school or equivalent.
• Two years of customer service experience, or court clerical, legal, with responsibility in case processing or court operations.

Responsabilidades

• Oversee and coordinate daily court operations, ensuring compliance with rules and procedures.
• Process and review complex case filings for accuracy and timeliness.
• Serve as subject matter expert on case management systems and court procedures.
• Provide guidance, training, and support to staff.
• Assist in developing and implementing operational policies and best practices.
• Monitor case flow and identify process improvements to enhance efficiency.
• Prepare and analyze reports, data, and operational metrics for management.
• Coordinate courtroom scheduling, calendars, and case assignments.
• Liaise with judges, attorneys, law enforcement, and the public on procedural matters.
• Resolve escalated customer service issues and inquiries.
• Assist with special projects, system upgrades, and statewide initiatives.

Conocimientos

Thorough knowledge of court operations

Organizational and time management

Written and verbal communication

Analytical thinking and decisionmaking

Multitasking in fast-paced environment

Data entry and standard office软件

Educación

High school diploma or equivalent

2 years customer service or court operations experience

Descripción del empleo

State of New Hampshire Job Posting

Judicial Branch

10th Circuit Court

Brentwood, NH

Senior Court Operations Specialist

Labor Grade:19

Salary Range Steps 1-5: $40,911.00-$49,374.00

Position #: CT9010190010

ASAP #: 2619/26-200

The State of New Hampshire, Judicial Branch, 10th Circuit Court, has a Full-Time vacancy for Senior Court Operations Specialist. This position is assigned to a 9-step pay scale. Hiring typically occurs within steps 1-5, depending on education and experience.

Summary:

The Senior Court Operations Specialist is an advanced-level professional position responsible for coordinating and overseeing complex court operations within the New Hampshire Judicial Branch. This role serves as a subject matter expert in case processing and court procedures, provides guidance to staff, and supports management in ensuring efficient, accurate, and consistent court operation.

Minimum Qualifications

Education and Experience:

• Graduation from high school or equivalent
• Two (2) years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations or an equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities.

Knowledge, Skills, and Abilities:

• Thorough knowledge of court operations, policies, and procedures
• Strong organizational and time management skills with attention to detail
• Excellent written and verbal communication skills
• Ability to analyze complex situations and make sound decisions
• Ability to manage multiple priorities in a fast-paced environment
• Skilled in data entry and standard office software

Preferred Qualifications:

• Experience within a court system, preferably in progressively responsible roles
• Strong knowledge of court rules, legal terminology, and case management systems
• Demonstrated ability to train, mentor, or lead staff
• Experience with data entry, reporting, or process improvement initiatives

Work Environment:

• Office setting within a courthouse environment
• Frequent interaction with the public, attorneys, and justice system partners
• May require occasional travel between court locations

Other Requirements:

Successful completion of a background check, including a criminal records check.

Responsibilities:

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation
• Provide guidance, training, and support to Court Operations Specialists and clerical staff
• Assist in developing and implementing operational policies, procedures, and best practices
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery
• Prepare and analyze reports, statistical data, and operational metrics for management review
• Coordinate courtroom scheduling, calendars, and case assignments
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters
• Resolve escalated customer service issues and complex inquiries
• Assist with special projects, system upgrades, and statewide initiatives

Disclaimer Statement:

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform tasks other than those specifically presented in this description.

Compensation & Benefit Information:

Compensation & Benefits | State of New Hampshire Agency Website

For further information please contact Jennifer Zdon, Human Resources at [e-mail].

EOE

TDD Access: Relay NH 1-800-735-2964