Lead Court Operations Specialist — Complex Case Processing

State of New Hampshire; New Hampshire; In loco; USD 41.000 - 49.000; Tempo pieno

Descrizione del lavoro

The State of New Hampshire, Judicial Branch, 10th Circuit Court in Brentwood, NH, seeks a Senior Court Operations Specialist to oversee complex court operations and ensure accuracy in case processing. This advanced role serves as a subject matter expert and guides staff in procedures and policies.

Qualifications include a high school diploma and at least two years in customer service or court operations, with strong organizational, communication, and analytical skills.

Competenze

• Graduation from high school or equivalent.
• Two years of customer service experience, or court clerical, legal, with responsibility in case processing or court operations.

Mansioni

• Oversee and coordinate daily court operations, ensuring compliance with rules and procedures.
• Process and review complex case filings for accuracy and timeliness.
• Serve as subject matter expert on case management systems and court procedures.
• Provide guidance, training, and support to staff.
• Assist in developing and implementing operational policies and best practices.
• Monitor case flow and identify process improvements to enhance efficiency.
• Prepare and analyze reports, data, and operational metrics for management.
• Coordinate courtroom scheduling, calendars, and case assignments.
• Liaise with judges, attorneys, law enforcement, and the public on procedural matters.
• Resolve escalated customer service issues and inquiries.
• Assist with special projects, system upgrades, and statewide initiatives.

Conoscenze

Thorough knowledge of court operations

Organizational and time management

Written and verbal communication

Analytical thinking and decisionmaking

Multitasking in fast-paced environment

Data entry and standard office软件

Formazione

High school diploma or equivalent

2 years customer service or court operations experience

Descrizione del lavoro

The State of New Hampshire, Judicial Branch, 10th Circuit Court in Brentwood, NH, seeks a Senior Court Operations Specialist to oversee complex court operations and ensure accuracy in case processing. This advanced role serves as a subject matter expert and guides staff in procedures and policies.

Qualifications include a high school diploma and at least two years in customer service or court operations, with strong organizational, communication, and analytical skills.