SENIOR COURT OPERATIONS SPECIALIST

State of New Hampshire; Goffstown (NH); On-site; USD 41,000 - 49,000; Full time

Job summary

The State of New Hampshire, Judicial Branch, 9th Circuit Court in Goffstown, NH, seeks a Senior Court Operations Specialist to oversee complex court operations and ensure accurate case processing. You will serve as a subject matter expert, provide guidance to staff, and support management in implementing efficient procedures.

Qualifications include high school diploma, 2 years in customer service or court-related work, and strong communication. Travel between locations may be required.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations.
• Ability to analyze complex situations and manage multiple priorities.

Responsibilities

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures.
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness.
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation.
• Provide guidance, training, and support to Court Operations Specialists and clerical staff.
• Assist in developing and implementing operational policies, procedures, and best practices.
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery.
• Prepare and analyze reports, statistical data, and operational metrics for management review.
• Coordinate courtroom scheduling, calendars, and case assignments.
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters.
• Resolve escalated customer service issues and complex inquiries.
• Assist with special projects, system upgrades, and statewide initiatives.

Skills

Customer service

Court operations

Data entry

Communication

Education

High school diploma or equivalent

Two years customer service / court experience

Tools

Microsoft Office

Case management systems

Job description

State of New Hampshire Job Posting Judicial Branch 9th Circuit Court Goffstown, NH Senior Court Operations Specialist Labor Grade:19 Salary Range Steps 1-5: $40,911.00-$49,374.00 Position #: CT9920198601 ASAP #: 3152/26-182 The State of New Hampshire, Judicial Branch, 9th Circuit Court, has a Full-Time vacancy for Senior Court Operations Specialist.

This position is assigned to a 9-step pay scale. Hiring typically occurs within steps 1-5, depending on education and experience.

Summary: The Senior Court Operations Specialist is an advanced-level professional position responsible for coordinating and overseeing complex court operations within the New Hampshire Judicial Branch. This role serves as a subject matter expert in case processing and court procedures, provides guidance to staff, and supports management in ensuring efficient, accurate, and consistent court operation.

Minimum Qualifications

Education and Experience:

• Graduation from high school or equivalent
• Two (2) years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations or an equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities.

Knowledge, Skills, and Abilities

• Thorough knowledge of court operations, policies, and procedures
• Strong organizational and time management skills with attention to detail
• Excellent written and verbal communication skills
• Ability to analyze complex situations and make sound decisions
• Ability to manage multiple priorities in a fast-paced environment
• Skilled in data entry and standard office software

Preferred Qualifications

• Experience within a court system, preferably in progressively responsible roles
• Strong knowledge of court rules, legal terminology, and case management systems
• Demonstrated ability to train, mentor, or lead staff
• Experience with data entry, reporting, or process improvement initiatives

Work Environment

• Office setting within a courthouse environment
• Frequent interaction with the public, attorneys, and justice system partners
• May require occasional travel between court locations

Other Requirements: Successful completion of a background check, including a criminal records check.

Responsibilities

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation
• Provide guidance, training, and support to Court Operations Specialists and clerical staff
• Assist in developing and implementing operational policies, procedures, and best practices
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery
• Prepare and analyze reports, statistical data, and operational metrics for management review
• Coordinate courtroom scheduling, calendars, and case assignments
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters
• Resolve escalated customer service issues and complex inquiries
• Assist with special projects, system upgrades, and statewide initiatives

Disclaimer Statement: The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform tasks other than those specifically presented in this description.

Compensation & Benefit Information

Compensation & Benefits | State of New Hampshire Agency Website

EOE

TDD Access: Relay NH 1-800-735-2964