SENIOR COURT OPERATIONS SPECIALIST

State of New Hampshire; Concord (NH); In loco; USD 41.000 - 49.000; Tempo pieno

Descrizione del lavoro

The State of New Hampshire, Judicial Branch, 6th Circuit Court, in Concord, NH, has a full-time opening for a Senior Court Operations Specialist. This advanced role coordinates and oversees complex court operations, serving as a subject matter expert in case processing and court procedures.

Qualified candidates will bring knowledge of court rules, strong organization, and excellent communication. Background check required; travel between court locations may be necessary.

Competenze

• High school diploma or equivalent.
• Two years of customer service experience or court clerical/legal experience with responsibility in case processing or court operations.

Mansioni

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures.
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness.
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation.
• Provide guidance, training, and support to Court Operations Specialists and clerical staff.
• Assist in developing and implementing operational policies, procedures, and best practices.
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery.
• Prepare and analyze reports, statistical data, and operational metrics for management review.
• Coordinate courtroom scheduling, calendars, and case assignments.
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters.
• Resolve escalated customer service issues and complex inquiries.
• Assist with special projects, system upgrades, and statewide initiatives.

Conoscenze

Customer service

Court operations knowledge

Organizational skills

Communication skills

Data entry

Decision making

Multitasking

Staff training/leadership

Formazione

High school diploma or equivalent

Strumenti

Court management systems

Office software

Descrizione del lavoro

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or [e-mail]

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SENIOR COURT OPERATIONS SPECIALIST (Job ID: 54043)

State of New Hampshire Job Posting

Concord, NH

Senior Court Operations Specialist

Labor Grade:19

Salary Range Steps 1-5: $40,911.00-$49,374.00

Position #: CT1000003379

ASAP #: 3379/26-202

The State of New Hampshire, Judicial Branch, 6th Circuit Court, has a Full-Time vacancy for Senior Court Operations Specialist. This position is assigned to a 9-step pay scale. Hiring typically occurs within steps 1-5, depending on education and experience.

Summary: The Senior Court Operations Specialist is an advanced-level professional position responsible for coordinating and overseeing complex court operations within the New Hampshire Judicial Branch. This role serves as a subject matter expert in case processing and court procedures, provides guidance to staff, and supports management in ensuring efficient, accurate, and consistent court operation.

Minimum Qualifications

Education and Experience:

• Graduation from high school or equivalent
• Two (2) years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations or an equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities.

Knowledge, Skills, and Abilities:

• Thorough knowledge of court operations, policies, and procedures
• Strong organizational and time management skills with attention to detail
• Excellent written and verbal communication skills
• Ability to analyze complex situations and make sound decisions
• Ability to manage multiple priorities in a fast-paced environment
• Skilled in data entry and standard office software

Preferred Qualifications:

• Experience within a court system, preferably in progressively responsible roles
• Strong knowledge of court rules, legal terminology, and case management systems
• Demonstrated ability to train, mentor, or lead staff
• Experience with data entry, reporting, or process improvement initiatives
• Office setting within a courthouse environment
• Frequent interaction with the public, attorneys, and justice system partners
• May require occasional travel between court locations

Other Requirements:

Successful completion of a background check, including a criminal records check.

Responsibilities:

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation
• Provide guidance, training, and support to Court Operations Specialists and clerical staff
• Assist in developing and implementing operational policies, procedures, and best practices
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery
• Prepare and analyze reports, statistical data, and operational metrics for management review
• Coordinate courtroom scheduling, calendars, and case assignments
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters
• Resolve escalated customer service issues and complex inquiries
• Assist with special projects, system upgrades, and statewide initiatives

Disclaimer Statement:

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform tasks other than those specifically presented in this description.

Compensation & Benefit Information: Compensation & Benefits | State of New Hampshire Agency Website

For further information please contact Jennifer Zdon, Human Resources at [e-mail].

EOE

TDD Access: Relay NH 1-800-735-2964

Location US:NH:CONCORD

Occupation Category: Court Support & Case Processing Staff

Employment Type: FULL-TIME