Senior Court Operations Lead: Case Flow & Compliance

The State of New Hampshire; Concord (NH); In loco; USD 41.000 - 49.000; Tempo pieno

Descrizione del lavoro

The State of New Hampshire, Judicial Branch, 6th Circuit Court, in Concord, NH, has a full-time opening for a Senior Court Operations Specialist. This advanced role coordinates and oversees complex court operations, serving as a subject matter expert in case processing and court procedures.

Qualified candidates will bring knowledge of court rules, strong organization, and excellent communication. Background check required; travel between court locations may be necessary.

Competenze

• High school diploma or equivalent.
• Two years of customer service experience or court clerical/legal experience with responsibility in case processing or court operations.

Mansioni

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures.
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness.
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation.
• Provide guidance, training, and support to Court Operations Specialists and clerical staff.
• Assist in developing and implementing operational policies, procedures, and best practices.
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery.
• Prepare and analyze reports, statistical data, and operational metrics for management review.
• Coordinate courtroom scheduling, calendars, and case assignments.
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters.
• Resolve escalated customer service issues and complex inquiries.
• Assist with special projects, system upgrades, and statewide initiatives.

Conoscenze

Customer service

Court operations knowledge

Organizational skills

Communication skills

Data entry

Decision making

Multitasking

Staff training/leadership

Formazione

High school diploma or equivalent

Strumenti

Court management systems

Office software

Descrizione del lavoro

The State of New Hampshire, Judicial Branch, 6th Circuit Court, in Concord, NH, has a full-time opening for a Senior Court Operations Specialist. This advanced role coordinates and oversees complex court operations, serving as a subject matter expert in case processing and court procedures.

Qualified candidates will bring knowledge of court rules, strong organization, and excellent communication. Background check required; travel between court locations may be necessary.