Senior Content Designer, Employee Experience & Knowledge

JPMorgan Chase; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase in the United States is seeking a Content Design Senior Associate in Employee Experience to shape employee experiences through thoughtful content and to build confidence across products and services. You will plan, create, and structure product content within a user experience framework while collaborating with cross-functional teams to maintain narrative consistency.

You will be responsible for knowledge articles that help colleagues access information directly and via AI agents,

Qualifications

• 3+ years of experience in digital content, editing, and writing.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Advanced skills in written and verbal communication, ensuring clarity in all messaging.
• Highly organized and detail-oriented with project management experience.

Responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
• Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines
• Manage intake request queue and regular maintenance updates to knowledge articles within SLA timelines.

Skills

Content strategy

Editorial writing

Content architecture

Storytelling

Clear communication

Project management

AI familiarity

Style guides

HTML knowledge

Design systems

Tools

Content management systems

HTML

Job description

JPMorgan Chase in the United States is seeking a Content Design Senior Associate in Employee Experience to shape employee experiences through thoughtful content and to build confidence across products and services. You will plan, create, and structure product content within a user experience framework while collaborating with cross-functional teams to maintain narrative consistency.

You will be responsible for knowledge articles that help colleagues access information directly and via AI agents,