Senior Content Designer: Scalable FinTech UX

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Content Design Senior Associate to shape customer experiences through strategic content across products and services.

You will plan, create, and structure product content within a UX framework while collaborating with Product, Engineering, Legal, and Marketing to ensure narrative consistency. The role emphasizes building confidence and satisfaction by adopting a brand voice, designing accessible content, and driving data-informed improvements in a fast-paced,

Qualifications

• 3+ years of experience in content design, or equivalent expertise in editing and writing for digital products and platforms.
• Experience in creating content architectures, storytelling, and clear writing.
• Applying accessibility guidelines and inclusive design to content.
• Iterative design techniques with user feedback for continuous improvement.
• Technical literacy in content platforms and understanding their impact on user experience.
• Adaptability to new financial services products and offerings.
• Championing inclusive, accessible language for diverse audiences.
• Background in content operations and familiarity with design systems/components.
• Ability to translate partner agreements and regulatory requirements into actionable content standards.
• Ability to conduct detailed communications audits and high-volume delivery.

Responsibilities

• Develop and implement content strategies for products and features aligned with UX principles and business objectives.
• Collaborate with cross-functional teams to craft engaging, user-friendly content for diverse audiences.
• Create content taxonomies to refine organization and structure using user feedback.
• Adopt brand voice to communicate complex concepts clearly and concisely.
• Analyze content performance metrics and make data-driven optimization recommendations.
• Architect a scalable content system with governance and versioning for partner customization.
• Manage content pipelines and release plans across multiple partner programs, set SLAs, and coordinate handoffs with Product, Engineering, Legal, and Marketing.
• Communicate complex decisions and rationale to gain buy-in across stakeholders.

Skills

Content design

Editing & writing

Accessibility guidelines

Iterative design

Content platforms

Adaptability

Inclusive language

Content operations

Regulatory translation

High-volume delivery

Cross-functional collaboration

Tools

Figma

Job description

JPMorgan Chase & Co. seeks a Content Design Senior Associate to shape customer experiences through strategic content across products and services.

You will plan, create, and structure product content within a UX framework while collaborating with Product, Engineering, Legal, and Marketing to ensure narrative consistency. The role emphasizes building confidence and satisfaction by adopting a brand voice, designing accessible content, and driving data-informed improvements in a fast-paced,