Content Design Senior Associate - Employee Experience

JPMorganChase; New York (NY); Hybrid; USD 85,000 - 130,000; Full time

Job summary

JPMorganChase is seeking a Content Design Senior Associate in the Employee Experience team to shape product content within a user experience framework. You will create, structure, and maintain knowledge articles to support colleagues and AI agents, collaborating across design, architecture, and product teams to ensure consistent messaging.

The role emphasizes building customer confidence through clear, brand-aligned content, while managing content strategies and improving knowledge resources for

Qualifications

• 3+ years of experience in digital content, editing, and writing.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Advanced written and verbal communication skills ensuring clarity in all messaging.
• Highly organized with project management experience.

Responsibilities

• Develop and implement content strategies for products and features, aligning with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, cohesive content for diverse audiences.
• Create content taxonomies to refine organization and structure using user feedback for improvement.
• Adopt brand voice to communicate complex concepts clearly to various audiences.
• Analyze content performance metrics and make data-driven optimization recommendations.
• Ensure content aligns with user needs, business goals, and accessibility guidelines.
• Manage intake request queue and perform regular maintenance updates to knowledge articles within SLA timelines.

Skills

Content design

Editing

Storytelling

Clear writing

Job description

Job Description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

Job Description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Employee Experience, you will play an important role in shaping employee experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. You will be responsible for creating and maintaining knowledge articles that help colleagues connect with information directly and through AI agents.

Job Responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
• Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines
• Manage intake request queue and regular maintenance updates to knowledge articles within SLA timelines.

Required Qualifications, Capabilities, And Skills

• 3+ years of experience in digital content, editing, and writing
• Experience in creating content architectures, storytelling, and clear and concise writing
• Advanced skills in written and verbal communication, ensuring clarity in all messaging
• Highly organized and detail-oriented with project management experience

Preferred Qualifications, Capabilities, And Skills

• Interest in and familiarity with AI and LLMs
• Experience adhering to style guides and design system guidance
• Proficiency in using content management systems (HTML knowledge is a plus)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.