Senior Content Designer - UX & Help Content

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Content Design Senior Associate in Employee Experience – CAO Help Content to shape customer experiences through clear, consistent product content and a strong brand voice.

You will plan, create, and structure content within a user experience framework, collaborating with product design, architecture, and other teams to ensure narrative coherence across our products and services.

Qualifications

• 3+ years of experience in content design or equivalent editing/writing for digital products.
• Experience creating content architectures, storytelling, clear writing.
• Experience applying accessibility guidelines and inclusive design.
• Experience with iterative design, incorporating user feedback.
• Proficient technical literacy in content platforms and their UX impact.

Responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Skills

Content Design

Content Architecture

Accessibility

Iterative Design

Technical Literacy

Job description

JPMorgan Chase & Co. is seeking a Content Design Senior Associate in Employee Experience – CAO Help Content to shape customer experiences through clear, consistent product content and a strong brand voice.

You will plan, create, and structure content within a user experience framework, collaborating with product design, architecture, and other teams to ensure narrative coherence across our products and services.