Senior Content Designer, Employee Experience

JPMorganChase; New York (NY); Hybrid; USD 85,000 - 130,000; Full time

Job summary

JPMorganChase is seeking a Content Design Senior Associate in the Employee Experience team to shape product content within a user experience framework. You will create, structure, and maintain knowledge articles to support colleagues and AI agents, collaborating across design, architecture, and product teams to ensure consistent messaging.

The role emphasizes building customer confidence through clear, brand-aligned content, while managing content strategies and improving knowledge resources for

Qualifications

• 3+ years of experience in digital content, editing, and writing.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Advanced written and verbal communication skills ensuring clarity in all messaging.
• Highly organized with project management experience.

Responsibilities

• Develop and implement content strategies for products and features, aligning with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, cohesive content for diverse audiences.
• Create content taxonomies to refine organization and structure using user feedback for improvement.
• Adopt brand voice to communicate complex concepts clearly to various audiences.
• Analyze content performance metrics and make data-driven optimization recommendations.
• Ensure content aligns with user needs, business goals, and accessibility guidelines.
• Manage intake request queue and perform regular maintenance updates to knowledge articles within SLA timelines.

Skills

Content design

Editing

Storytelling

Clear writing

Job description

JPMorganChase is seeking a Content Design Senior Associate in the Employee Experience team to shape product content within a user experience framework. You will create, structure, and maintain knowledge articles to support colleagues and AI agents, collaborating across design, architecture, and product teams to ensure consistent messaging.

The role emphasizes building customer confidence through clear, brand-aligned content, while managing content strategies and improving knowledge resources for