Senior Content Designer — Agentic UX Strategy

JPMorgan Chase

Columbus (OH)

On-site

USD 114,000 - 150,000

Full time

5 days ago

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Job summary

JPMorgan Chase is seeking a Content Design Senior Associate to shape customer experiences through content design within the Agentic team. You will plan, create, and structure product content while collaborating with cross-functional teams to ensure narrative consistency across products and services.

You will apply accessibility guidelines, craft clear messaging, and analyze content performance to drive improvements.

Qualifications

3+ years in content design or equivalent editing/writing for digital products.
Experience creating content architectures, storytelling, and clear writing.
Experience applying accessibility guidelines and inclusive design.
Experience with iterative design and user feedback.
Proficient with content platforms and understanding their UX impact.
Adaptive learner for financial services products.

Responsibilities

Develop and implement content strategies for products and features aligned with user experience principles and business objectives
Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences