Senior Content Designer — Elevate UX and Customer Confidence

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Content Design Senior Associate within the Agentic team to shape product content and build customer confidence.

You will plan, create, and structure content within a user experience design framework, collaborating with product design, architecture, and functionality teams. You will drive content strategies, ensure narrative consistency, and apply brand voice to communicate complex financial concepts to diverse audiences, contributing to customer satisfaction and

Qualifications

• 3+ years in content design or equivalent editing/writing for digital products.
• Experience creating content architectures, storytelling and clear writing.
• Demonstrated accessibility and inclusive-design experience.
• Experience with iterative design and incorporating user feedback.
• Proficient with content platforms and understanding their UX impact.
• Adaptive learner in new financial services products and offerings.

Responsibilities

• Develop and implement content strategies for products and features aligned with UX principles and business goals.
• Collaborate with cross-functional teams to create engaging, cohesive content for diverse audiences.
• Create content taxonomies to refine organization and structure using user insights.
• Adopt brand voice to communicate complex concepts clearly to diverse audiences.
• Analyze content performance metrics and recommend data-driven optimizations.

Skills

Content design

Storytelling

Accessibility & inclusive design

Iterative design

Technical literacy (content platforms)

Adaptability in financial services

Tools

Figma

FigJam

HTML

CSS

React

Job description

JPMorgan Chase & Co. seeks a Content Design Senior Associate within the Agentic team to shape product content and build customer confidence.

You will plan, create, and structure content within a user experience design framework, collaborating with product design, architecture, and functionality teams. You will drive content strategies, ensure narrative consistency, and apply brand voice to communicate complex financial concepts to diverse audiences, contributing to customer satisfaction and