Senior Content Designer — UX for Financial Apps

JPMorgan Chase; New York (NY); On-site; USD 114,000 - 150,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Tuition reimbursement

Job summary

JPMorgan Chase is seeking a Content Design Senior Associate on the Agentic team in the U.S. This role focuses on shaping customer experiences through content, collaborating with product design, architecture, and cross-functional partners.

You will plan, create, and structure product content, applying accessibility and storytelling to ensure narrative consistency across products and services. Strong UX content craft and adaptability are essential.

Qualifications

• 3+ years of experience in content design or equivalent expertise in editing and writing for digital products
• Experience creating content architectures and storytelling for clear, concise content
• Demonstrated ability applying accessibility guidelines and inclusive design to content
• Experience with iterative design and incorporating user feedback for continuous improvement
• Proficient with content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings

Responsibilities

• Develop and implement content strategies for products and features, aligning with UX principles and business objectives
• Collaborate with cross-functional teams to produce engaging, user-friendly content for diverse audiences
• Create content taxonomies to refine organization and structure based on user feedback
• Adopt brand voice to communicate complex concepts clearly and concisely
• Analyze content performance metrics and make data-driven recommendations for optimization

Skills

Content design

Editing & writing

Content architectures

Accessibility

Iterative design

Technical literacy

Adaptable learner

Tools

Figma

FigJam

HTML

CSS

React

Job description

JPMorgan Chase is seeking a Content Design Senior Associate on the Agentic team in the U.S. This role focuses on shaping customer experiences through content, collaborating with product design, architecture, and cross-functional partners.

You will plan, create, and structure product content, applying accessibility and storytelling to ensure narrative consistency across products and services. Strong UX content craft and adaptability are essential.