Senior Content Designer for Employee Experience

JPMorganChase; Columbus (OH); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking a Content Design Senior Associate in Employee Experience – CAO Help Content. You will shape customer experiences through content design within a UX framework and collaborate across product design, architecture, and functionality.

You will plan, create, and structure product content, ensuring narrative consistency and clarity for a wide audience, while driving confidence and satisfaction across our services.

Qualifications

• 3+ years of experience in content design, or equivalent expertise in editing and writing for digital products
• Experience creating content architectures, storytelling, and clear writing
• Demonstrated ability to apply accessibility guidelines and inclusive design
• Experience with iterative design techniques and incorporating user feedback
• Proficient technical literacy in content platforms and their impact on UX

Responsibilities

• Develop and implement content strategies for products and features aligned with user experience principles and business goals
• Collaborate with cross-functional teams to create engaging, user-friendly content for diverse audiences
• Create content taxonomies to refine organization and structure using user feedback for continuous improvements
• Adopt brand voice to communicate complex concepts clearly to diverse audiences
• Analyze content performance metrics and make data-driven optimization recommendations

Skills

Content design

Editing

Writing

Accessibility

Iterative design

Technical literacy

Tools

Content platforms

Job description

JPMorganChase is seeking a Content Design Senior Associate in Employee Experience – CAO Help Content. You will shape customer experiences through content design within a UX framework and collaborate across product design, architecture, and functionality.

You will plan, create, and structure product content, ensuring narrative consistency and clarity for a wide audience, while driving confidence and satisfaction across our services.