Senior Content Designer for HR Experience

JPMorganChase; New York (NY); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching and more

Job summary

JPMorganChase is seeking a Content Design Senior Associate within Human Resources to shape customer experiences through well-structured product content and compelling narratives. You will plan, create, and structure content across products, collaborating with design, architecture, and functionality teams.

You will apply accessibility guidelines, UX writing, and information architecture to deliver clear, inclusive content for diverse users, while maintaining narrative consistency across

Qualifications

• 3+ years of experience in content design, or equivalent expertise in editing and writing for digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience applying accessibility guidelines and inclusive design.
• Experience with iterative design and incorporating user feedback.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in new financial services products and offerings.
• Proficiency in UX writing and information architecture.

Responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive.
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

Skills

Content design

Editing & writing

Accessibility guidelines

UX writing

Information architecture

Content platforms literacy

Adaptable learner

Job description

JPMorganChase is seeking a Content Design Senior Associate within Human Resources to shape customer experiences through well-structured product content and compelling narratives. You will plan, create, and structure content across products, collaborating with design, architecture, and functionality teams.

You will apply accessibility guidelines, UX writing, and information architecture to deliver clear, inclusive content for diverse users, while maintaining narrative consistency across