Senior Content Designer, Employee Experience

JPMorgan Chase & Co.; New York (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

JPMorgan Chase & Co. in Brooklyn, NY is seeking a Content Design Senior Associate within Human Resources to shape customer experiences through content and build confidence across products.

You will plan, create, and structure product content within a UX framework, collaborating with design, product, and engineering teams to ensure narrative consistency and accessible, user-centered experiences.

Qualifications

• 3+ years in content design, editing, and writing for digital products.
• Experience with content architectures, storytelling, clear writing.
• Applying accessibility guidelines and inclusive design.
• Iterative design using user feedback for improvements.
• Proficient with content platforms and UX concepts.
• Adaptable learner for financial services products.
• Proficiency in UX writing and information architecture.

Responsibilities

• Develop and implement content strategies for products and features.
• Collaborate with cross-functional teams to create cohesive content.
• Create content taxonomies for refined organization.
• Adopt brand voice to communicate complex concepts clearly.
• Analyze content performance and recommend optimizations.

Skills

Content design

Editing & writing

Accessibility

Iterative design

UX writing

Information architecture

Technical literacy

Job description

JPMorgan Chase & Co. in Brooklyn, NY is seeking a Content Design Senior Associate within Human Resources to shape customer experiences through content and build confidence across products.

You will plan, create, and structure product content within a UX framework, collaborating with design, product, and engineering teams to ensure narrative consistency and accessible, user-centered experiences.