Senior Content Designer: Shape UX Content & Accessibility

JPMorgan Chase & Co.; Plano (TX); On-site; USD 95,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Content Design Senior Associate to shape customer experiences through content within the Agentic team. You will plan, create, and structure product content within a UX framework and collaborate across product design, architecture, and functionality to maintain narrative consistency.

You will develop content strategies, apply brand voice, and leverage accessibility guidelines while analyzing performance metrics to drive improvements across products.

Qualifications

• 3+ years of experience in content design or equivalent editing/writing for digital products.
• Experience creating content architectures, storytelling, and clear writing.
• Accessibility guidelines and inclusive design experience.
• Iterative design with user feedback for improvement.
• Technical literacy in content platforms and UX impact.
• Adaptive learner for new financial services products.

Responsibilities

• Develop and implement content strategies aligned with UX principles and business goals.
• Collaborate with cross-functional teams to create cohesive, user-friendly content.
• Create content taxonomies to refine organization using user feedback.
• Adopt brand voice to communicate complex concepts clearly for diverse audiences.
• Analyze content metrics and make data-driven UX optimization recommendations.

Skills

Content design

Editing & writing

Accessibility & inclusive design

Iterative design

Frontend familiarity (HTML, CSS, React

AI technologies (Claude, ChatGPT, LLMs

Tools

Figma

FigJam

Job description

JPMorgan Chase & Co. seeks a Content Design Senior Associate to shape customer experiences through content within the Agentic team. You will plan, create, and structure product content within a UX framework and collaborate across product design, architecture, and functionality to maintain narrative consistency.

You will develop content strategies, apply brand voice, and leverage accessibility guidelines while analyzing performance metrics to drive improvements across products.