Senior Content Designer, Employee Experience

Next Frontier Capital; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase is seeking a Content Design Senior Associate in Employee Experience – CAO Help Content to shape customer experiences through content and collaboration with product teams. You will plan, create, and structure product content within a user experience framework, ensuring narrative consistency, accessibility, and clear communication across diverse audiences, while aligning with business goals.

This role emphasizes data-driven optimization and close partnership with design,

Qualifications

• 3+ years of content design or editing experience for digital products.
• Experience creating content architectures and storytelling.
• Applied accessibility guidelines and inclusive design.
• Iterative design with user feedback for improvements.
• Technical literacy in content platforms and their UX impact.

Responsibilities

• Develop and implement content strategies for products and features.
• Collaborate with cross-functional teams to create cohesive content.
• Create content taxonomies to refine organization and structure.
• Adopt brand voice to communicate complex concepts clearly.
• Analyze content performance metrics and optimize UX.

Skills

Content design

Editing & writing

Accessibility guidelines

Iterative design

Technical content tools

Job description

JPMorgan Chase is seeking a Content Design Senior Associate in Employee Experience – CAO Help Content to shape customer experiences through content and collaboration with product teams. You will plan, create, and structure product content within a user experience framework, ensuring narrative consistency, accessibility, and clear communication across diverse audiences, while aligning with business goals.

This role emphasizes data-driven optimization and close partnership with design,