Senior Compliance & Risk Coordinator

CVS Health; Pennsylvania; Ibrido; USD 26.000 - 58.000; Tempo pieno

Descrizione del lavoro

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for policy, regulatory, and quality adherence. You will audit activity, review data, investigate concerns, and help develop SOPs and corrective actions while coordinating with cross-functional teams to drive accuracy and compliance.

You will manage tickets in the assigned system, prioritize work to meet SLAs, and prepare leadership reports.

Competenze

• HS diploma or GED required.
• Experience with ticketing/workflow systems recommended.
• Strong analytical, reporting, and communication skills.

Mansioni

• Conduct audits and monitor compliance with policies and regulatory requirements.
• Review operational data and documentation to identify risks and improvement opportunities.
• Develop and maintain SOPs, reporting, training, and corrective action plans.

Conoscenze

Analytical skills

Effective communication

Prioritization under pressure

Call monitoring experience

Formazione

High School Diploma or GED

Strumenti

Microsoft Office Suite

Nice

Five9

Verint

Descrizione del lavoro

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for policy, regulatory, and quality adherence. You will audit activity, review data, investigate concerns, and help develop SOPs and corrective actions while coordinating with cross-functional teams to drive accuracy and compliance.

You will manage tickets in the assigned system, prioritize work to meet SLAs, and prepare leadership reports.