Senior Compliance & Process Improvement Coordinator

CVS Health; South Dakota Park (SD); On-site; USD 25,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Career growth opportunities

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for policy and regulatory adherence. The role requires auditing, data analysis, SOP development, and strong collaboration with leadership and cross-functional teams.

The position emphasizes ticket management, process improvement, and timely escalation of compliance issues, with a emphasis on maintaining confidentiality and accuracy in a fast-paced environment.

Qualifications

• Proficiency in Microsoft Office Suite (Access, Excel, PowerPoint, Word, Outlook).
• 1 year experience communicating with internal/external associates, teams and business leaders.
• Minimum of 1 year experience with root cause analysis.
• Minimum of 2 years experience within a call monitoring environment.
• Experience adjusting priorities to meet changing business requirements.
• Knowledge of IT architecture related to phone switches and call recording (VoIP/TDM), Nice, Five9 Verint and/or comparable ticket systems.

Responsibilities

• Audit and review operational data and documentation to ensure compliance.
• Investigate compliance concerns and provide recommendations to improve accuracy and adherence.
• Develop and maintain SOPs, reporting, training and corrective action plans.
• Analyze trends, prepare reports for leadership, and ensure alignment with internal controls and regulatory requirements.
• Manage work through an assigned ticketing system, monitor, prioritize, document and resolve tickets within SLAs and TAT.
• Lead and participate in cross-functional projects and process improvement initiatives.

Skills

MS Office

Communication

Root cause analysis

Call monitoring

Prioritization under changing needs

IT/telecom systems familiarity

Education

High School Diploma or GED

Bachelor's degree or equivalent

Tools

Nice

Five9

Verint

Ticketing systems

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for policy and regulatory adherence. The role requires auditing, data analysis, SOP development, and strong collaboration with leadership and cross-functional teams.

The position emphasizes ticket management, process improvement, and timely escalation of compliance issues, with a emphasis on maintaining confidentiality and accuracy in a fast-paced environment.