Senior Compliance & Process Improvement Coordinator

CVS Health; Milton (MA); On-site; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence. You will conduct audits, review data, and assist with SOP development, reporting, and training to mitigate risks.

You will manage ticketing work, prioritize tasks, and collaborate with cross-functional teams on projects and improvements while maintaining accuracy and confidentiality.

Qualifications

• Proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook.

Responsibilities

• Audit and review operational processes to ensure compliance with policies and regulatory requirements.
• Assist in developing and maintaining SOPs, reporting, training, and corrective action plans.
• Monitor tickets in the assigned system, prioritize, document, and resolve within SLAs/TATs.
• Lead or participate in cross-functional projects and process improvements.

Skills

MS Office Suite

Communication

Root cause analysis

Call monitoring

Prioritization

IT systems knowledge (VoIP/call center

Education

High School Diploma or GED

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence. You will conduct audits, review data, and assist with SOP development, reporting, and training to mitigate risks.

You will manage ticketing work, prioritize tasks, and collaborate with cross-functional teams on projects and improvements while maintaining accuracy and confidentiality.