Senior Compliance & Process Improvement Coordinator

CVS Health; North Carolina; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Benefits package

Bonus eligibility

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for policy and regulatory adherence. The role identifies risks, conducts audits, and helps improve processes, documentation, and training. You will manage tickets, track SLAs, and coordinate with cross-functional partners on projects.

Strong analytical and communication skills are essential. Responsibilities include developing standard operating procedures, reporting on performance metrics, and

Qualifications

• Proven ability to identify risks and recommend corrective actions.
• Experience with audits, data reviews, and reporting.
• Strong attention to detail and confidentiality.

Responsibilities

• Support and monitor business operations for compliance with policies and standards.
• Conduct audits and investigate compliance concerns to drive improvements.
• Manage SOP development, documentation, and training materials.
• Prepare leadership reports and track KPIs and SLAs/TATs.
• Lead or participate in cross-functional projects and system implementations.

Skills

Analytical skills

Communication

Root cause analysis

Prioritization under shifting goals

Call monitoring environments

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Ticketing systems (e.g., Nice, Five9, Verint)

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for policy and regulatory adherence. The role identifies risks, conducts audits, and helps improve processes, documentation, and training. You will manage tickets, track SLAs, and coordinate with cross-functional partners on projects.

Strong analytical and communication skills are essential. Responsibilities include developing standard operating procedures, reporting on performance metrics, and