Senior Compliance & Process Improvement Coordinator

CVS Health; New Jersey; Hybrid; USD 25,000 - 58,000; Full time

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operational processes for regulatory adherence. You will conduct audits, review data, and investigate issues while collaborating with leadership and compliance partners to mitigate risks.

The role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Minimum 1 year experience with root cause analysis and data gathering to solve problems.
• 1 year of experience in a call monitoring environment.
• Experience communicating with internal/external associates and business leaders.
• Experience working with ticketing/workflow management systems.
• Strong analytical, reporting, and problem-solving skills.

Responsibilities

• Support and monitor business operations for compliance with policies and regulatory requirements.
• Conduct audits and review operational data and documentation.
• Investigate compliance concerns and provide improvement recommendations.
• Develop and maintain SOPs, reporting, training, and corrective action plans.
• Manage assigned tickets within SLAs and turnaround times; update tickets accurately.

Skills

Communication

Root cause analysis

Prioritization

Auditing

Cross-functional collaboration

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office

Ticketing systems

Call monitoring systems

VoIP / telephony

Nice / Five9 / Verint

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operational processes for regulatory adherence. You will conduct audits, review data, and investigate issues while collaborating with leadership and compliance partners to mitigate risks.

The role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.