Senior Compliance & Process Improvement Coordinator

CVS Health; California City (CA); On-site; USD 25,000 - 58,000; Full time

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for policy and regulatory adherence. You will act as a liaison between teams, leadership, and compliance partners, identify risks, promote process adherence, and drive continuous improvement.

Responsibilities include audits, reviewing data, investigations, creating SOPs, reporting, training, and corrective actions.

Qualifications

• Minimum 1 year experience with root cause analysis and data review.
• 1 year in a call monitoring environment and experience communicating with stakeholders.
• Experience with ticketing/workflow systems and IT architecture related to VoIP call centers.

Responsibilities

• Support and monitor operations to ensure compliance with policies and regulations.
• Conduct audits, review data, investigate concerns, and recommend improvements.
• Develop and maintain SOPs, reports, training, and corrective action plans.
• Manage work through an assigned ticketing system, meet SLAs and turn-around times.
• Lead or participate in cross-functional projects and provide status updates to leadership.

Skills

MS Office

Root cause analysis

Call monitoring

Stakeholder communication

Ticketing systems

Education

High School Diploma or GED

Tools

Nice/Five9 Verint

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for policy and regulatory adherence. You will act as a liaison between teams, leadership, and compliance partners, identify risks, promote process adherence, and drive continuous improvement.

Responsibilities include audits, reviewing data, investigations, creating SOPs, reporting, training, and corrective actions.