Senior Compliance & Process Improvement Coordinator

CVS Health; Louisiana; Hybrid; USD 26,000 - 58,000; Full time

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for policy and regulatory compliance. You will conduct audits, review data, investigate concerns, and implement corrective actions while developing SOPs and reporting.

The role requires strong analytical skills, confidentiality, and the ability to manage multiple priorities. Responsibilities include monitoring tickets, meeting SLAs and TATs, and collaborating with cross-functional teams on process

Qualifications

• Proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook.
• Experience in root cause analysis and data gathering to solve problems.
• Experience within a call monitoring environment and ticketing/workflow systems.

Responsibilities

• Support and monitor business operations to ensure compliance with policies and regulations.
• Conduct audits and review operational data and documentation to identify risks.
• Develop and maintain SOPs, reporting, training, and corrective action plans.
• Manage tickets within SLAs and turnaround times to ensure compliance and transparency.
• Lead or participate in cross-functional projects and process improvement initiatives.

Skills

Microsoft Office

Root cause analysis

Ticketing systems

Communications

Prioritization

Data analysis

Education

High School Diploma or GED

Bachelor's degree

Tools

Nice

Five9

Verint

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for policy and regulatory compliance. You will conduct audits, review data, investigate concerns, and implement corrective actions while developing SOPs and reporting.

The role requires strong analytical skills, confidentiality, and the ability to manage multiple priorities. Responsibilities include monitoring tickets, meeting SLAs and TATs, and collaborating with cross-functional teams on process