Senior Compliance & Operations Coordinator

CVS Health; Provo (UT); On-site; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence and process improvements. You will audit procedures, review data, and help develop SOPs while collaborating with cross-functional teams to mitigate risks.

Strong analytical and communication skills are essential for success in a fast-paced environment. The role emphasizes managing tickets, meeting SLAs, and leading special projects to strengthen internal controls and

Qualifications

• 1 year of experience communicating with internal/external associates, teams and business leaders.
• Minimum of 1 year experience with root cause analysis: proactively ask the right questions, gather and analyze data, identify and solve problems that arise with little or no precedent and with a sense of urgency.
• Minimum of 2 years experience within a call monitoring environment.
• Experience in rapidly adjusting priorities to meet changing business requirements and to prioritize tasks in an environment with goals that sometimes conflict.
• Overall comprehension on how the IT architecture works regarding phone switches and call recording solution, including VoIP/TDM call center phones, Nice, Five9 Verint and/or comparable ticket systems.

Responsibilities

• Support and monitor business operations to ensure compliance with policies and regulatory requirements.
• Conduct audits, review operational data and documentation, and investigate compliance concerns.
• Develop and maintain SOPs, reporting, training and corrective action plans.
• Analyze trends and performance metrics and prepare leadership reports.
• Manage work through an assigned ticketing system and monitor SLAs and turnaround times.
• Lead or participate in cross-functional projects and process improvements.

Skills

Stakeholder communication

Root cause analysis

Call monitoring

Adaptability

Analytical skills

Education

Bachelor's degree or equivalent

High School Diploma or GED

Tools

Microsoft Office Suite

Call center software: Nice, Five9, Verint

Ticketing systems

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence and process improvements. You will audit procedures, review data, and help develop SOPs while collaborating with cross-functional teams to mitigate risks.

Strong analytical and communication skills are essential for success in a fast-paced environment. The role emphasizes managing tickets, meeting SLAs, and leading special projects to strengthen internal controls and