Senior Compliance & Operations Coordinator

CVS Health; East Windsor Hill (CT); On-site; USD 25,000 - 58,000; Full time

Job summary

CVS Health in Connecticut is seeking a Senior Coordinator, Business Compliance to support and monitor operations, ensuring adherence to policies, regulatory standards, and quality controls. You will liaise between operational teams, leadership, and compliance partners to identify risks and promote process improvements.

The role involves auditing, data analysis, SOP development, and managing tickets within SLAs, while leading special projects that enhance regulatory adherence and process

Qualifications

• Proficiency in Microsoft Office: Access, Excel, PowerPoint, Word, Outlook.
• At least 1 year experience communicating with internal/external associates.
• At least 1 year experience with root cause analysis.
• Minimum 2 years experience in a call monitoring environment.
• Ability to adapt priorities in a fast-paced environment.
• Knowledge of IT architecture related to VoIP/call centers and tools such as Nice, Five9, Verint.

Responsibilities

• Perform audits and review operational data for compliance.
• Investigate compliance concerns and provide improvement recommendations.
• Develop and maintain SOPs, reporting, and training materials.
• Manage assigned tickets within SLAs and ensure timely updates.
• Lead cross-functional projects and report status to leadership.

Skills

Office Suite

Stakeholder comms

Root cause analysis

Call monitoring

Prioritization

Phone systems

Education

High School Diploma

Tools

Nice

Five9

Verint

Ticketing systems

Job description

CVS Health in Connecticut is seeking a Senior Coordinator, Business Compliance to support and monitor operations, ensuring adherence to policies, regulatory standards, and quality controls. You will liaise between operational teams, leadership, and compliance partners to identify risks and promote process improvements.

The role involves auditing, data analysis, SOP development, and managing tickets within SLAs, while leading special projects that enhance regulatory adherence and process