Senior Compliance & Operations Auditor

CVS Health; Wilmington (VT); On-site; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Bonus eligibility

Job summary

CVS Health seeks a Senior Coordinator, Business Compliance to support and monitor operations for adherence to policies, regulatory requirements and quality standards. You will partner with operational teams and leadership to identify risks, analyze data, and drive improvements.

The role involves audits, SOP maintenance, and effective ticketing system management while ensuring confidentiality and accuracy. Responsibilities include preparing leadership reports, leading special projects, and

Qualifications

• 1 year of experience with Microsoft Office: Access, Excel, PowerPoint, Word, Outlook.
• 1 year experience communicating with internal/external associates and leaders.
• 1 year experience with root cause analysis: ask questions, analyze data, and solve problems with urgency.
• 2+ years experience in a call monitoring environment.

Responsibilities

• Audit and monitor operations to ensure policy and regulatory compliance.
• Develop, maintain and improve SOPs and procedures.
• Manage tickets in the ticketing system within SLAs and TATs.
• Prepare leadership reports and support special projects.

Skills

Microsoft Office Suite

Communication

Root cause analysis

Call monitoring experience

Prioritization and multitasking

IT architecture knowledge (phone and V

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Nice

Five9

Verint

Ticketing systems

Job description

CVS Health seeks a Senior Coordinator, Business Compliance to support and monitor operations for adherence to policies, regulatory requirements and quality standards. You will partner with operational teams and leadership to identify risks, analyze data, and drive improvements.

The role involves audits, SOP maintenance, and effective ticketing system management while ensuring confidentiality and accuracy. Responsibilities include preparing leadership reports, leading special projects, and