Senior Compliance & Audit Operations Lead

CVS Health; Salem (NH); On-site; USD 25,000 - 58,000; Full time

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence and quality standards. The role involves audits, SOP development, and data-driven improvements while maintaining confidentiality.

You will manage tickets within SLAs, collaborate with cross-functional teams, and contribute to continuous improvement initiatives in a fast-paced environment.

Qualifications

• Proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook.
• ~1 year experience communicating with internal/external associates, teams and business leaders.
• Minimum of 1 year experience with root cause analysis: ask questions, analyze data, identify and solve problems.
• Minimum of 2 years experience within a call monitoring environment.
• Experience rapidly adjusting priorities to meet changing business requirements.
• Understanding of IT architecture regarding phone switches, call recording solutions (VoIP/TDM), and ticket systems.

Responsibilities

• Audit and monitor business operations for regulatory adherence and quality standards.
• Develop and maintain SOPs, reporting, training, and corrective action plans to support objectives.
• Analyze trends and metrics, prepare leadership reports, and ensure internal controls.
• Manage work through a ticketing system, prioritizing, documenting, and resolving tickets within SLAs/TAT.

Skills

Root cause analysis

Call monitoring

Communication

Prioritization

Analytical thinking

Education

Bachelor's degree or equivalent

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence and quality standards. The role involves audits, SOP development, and data-driven improvements while maintaining confidentiality.

You will manage tickets within SLAs, collaborate with cross-functional teams, and contribute to continuous improvement initiatives in a fast-paced environment.