Senior Commercial Lines Account Associate (Remote)

Insurance Office of America; Pensacola (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation time

Career growth opportunities

Respectful culture and work-life fit

Job summary

Insurance Office of America is seeking a Senior Account Associate - Commercial Lines in Florida with 3+ years of customer service experience in the insurance industry. The role supports the account team, underwriters, and Producers, handling policy renewals, endorsements, and client inquiries.

The position emphasizes service excellence, accurate data handling, and proactive communication, with competitive pay and benefits. Hybrid work options may apply per policy.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required; professional designation (CISR) preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts.
• Track policy expirations and ensure renewals are processed on time.
• Handle policy endorsements, audits, cancellations, reinstatements, and related documents.
• Conduct client research, gather underwriting information, and prepare submissions.
• Assist in reviewing contracts to ensure proper coverages.
• Monitor delinquent accounts and assist in collections.

Skills

Customer service

Insurance brokerage knowledge

Analytical thinking

Communication skills

Education

CISR preferred

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking a Senior Account Associate - Commercial Lines in Florida with 3+ years of customer service experience in the insurance industry. The role supports the account team, underwriters, and Producers, handling policy renewals, endorsements, and client inquiries.

The position emphasizes service excellence, accurate data handling, and proactive communication, with competitive pay and benefits. Hybrid work options may apply per policy.