Senior Remote Commercial Insurance Accounts Specialist

Insurance Office of America; Seffner (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

Paid holidays

401K with employer match

Job summary

Insurance Office of America is hiring a Senior Account Associate - Commercial Lines in Florida. The role provides administrative and client support to the account team under supervision, ensuring accurate renewals, endorsements, and coverage details while maintaining strong service standards.

Ideal candidates bring 3+ years of insurance customer service experience, licensing, and MS Office proficiency. The position offers a hybrid work arrangement with competitive pay and benefits.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CISR preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Direct day-to-day activities of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Track policy expirations and ensure renewals are processed on time.
• Handle endorsements, audits, cancellations, reinstatements, and related policy tasks.
• Support new and renewal business processes, including submissions and proposals.
• Review contracts to ensure proper coverages.
• Monitor delinquent accounts and collect balances.
• Maintain agency management systems and carrier/vendor platforms.
• Communicate workload and issues to the account team.
• Deliver excellent service and proactively respond to requests.
• Stay updated on company policies and procedures.
• Seek best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Customer service

Insurance knowledge

Analytical thinking

Communication

Organizational skills

Education

High School Diploma

CISR (preferred)

Tools

MS Office

Job description

Insurance Office of America is hiring a Senior Account Associate - Commercial Lines in Florida. The role provides administrative and client support to the account team under supervision, ensuring accurate renewals, endorsements, and coverage details while maintaining strong service standards.

Ideal candidates bring 3+ years of insurance customer service experience, licensing, and MS Office proficiency. The position offers a hybrid work arrangement with competitive pay and benefits.